- What is AT&T Mobile Backup?
- Will Mobile Backup run on my phone?
- How do I get AT&T Mobile Backup?
- What do I do if the Mobile Backup download doesn’t completely install?
- How do I back up my contacts?
- Are my SIM contacts backed up?
- How do I get my SIM contacts backed up?
- What are the benefits of using device address book vs. SIM?
- How do I restore my contacts?
- Is all of my contact information on the web synced to my mobile phone?
- How do I retrieve my password?
- Do I have to re-purchase AT&T Mobile Backup to download my contacts to a new device?
- Am I charged for data usage when backing up my phone?
- If I have imported hundreds or thousands of contacts via the website, will all my contacts be
downloaded to the phone address book?
- When I do an import from an Outlook CSV file, why do I get duplicate contacts in my
address book?
- Why don't I see all the home and work addresses of my Gmail contacts when I import my
Gmail address book in a CSV file?
- Why do I see "Start mobile backup" on my Motorola phone when I look at my phone in
the morning?
- I just received a text message that says "Mobile Backup startup", what does this mean?
- Why did I get a text message from 7962 sync?
- I have two entries in my phone address book for a contact "Jack Smith". When I look
at the website I see only one "Jack Smith". Is all the contact information pertaining to
Jack Smith saved on the website?
- On the Mobile Backup website, why does the input box sometimes turn red when I am
entering contact details?
- How do I get Mobile Backup if I have a business or government account?
- Using my Motorola QTM Global phone, why do I occasionally receive an error message if I try to delete all my contacts from the website and run a backup to remove them from my phone?
What is AT&T Mobile Backup?
AT&T Mobile Backup is a mobile software application that automatically and wirelessly backs up all of your contacts on your phone. So, if you ever lose, replace or damage your phone you can download your contacts to your new phone using AT&T Mobile Backup. The mobilebackup.att.com website allows you to manage, edit, import and print your contacts.
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Will Mobile Backup run on my phone?
For the complete list of compatible handsets, click here.
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How do I get AT&T Mobile Backup?
Click here to download AT&T Mobile Backup.
Once AT&T Mobile Backup is downloaded and set up, the application will automatically start backing up your contacts.
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What do I do if the Mobile Backup download doesn’t completely install?
If your handset is not on the list of supported devices for Mobile Backup, the download will fail. If you do have a supported device, you can try the download process again by going to mobilebackup.att.com/ and clicking on the link in the top-left of the page entitled, ‘DOWNLOAD AT&T MOBILE BACKUP’. Re-installing the application will not cause you to lose any data and you will not be charged again for the service.
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How do I back up my contacts?
By default, AT&T Mobile Backup will automatically back up your contacts once a week. If you prefer a different backup schedule, you can choose a daily backup by selecting Setup -> Auto-backup Details from the application’s main menu, or you can back up anytime by selecting the Backup button on the main menu.
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Are my SIM contacts backed up?
No, the SIM contacts are not backed up. The contact information in your phone's address book is backed up to secure network servers. In order to back up your SIM contacts you must first copy the SIM contacts to your address book. Click here to see phone specific steps for backing up contacts.
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How do I get my SIM contacts backed up?
In order to backup your SIM contacts you must first copy the SIM contacts to your address book. Click here to see phone specific steps for backing up contacts.
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What are the benefits of using device address book vs. SIM?
Your phone's address book supports a richer set of fields, such as contact name, first name, last name, mobile phone, home phone, work phone, email address, home address, work address etc. The number and type of fields will depend upon the phone make and model. The SIM card only supports a few fields such as contact name and phone number. By backing up your phone's address book more of your contact information will be saved.
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How do I restore my contacts?
To restore your contact information, download AT&T Mobile Backup to your new handset by following the download instructions provided here. Launch AT&T Mobile Backup on your handset and run a backup from the main menu to add your saved contacts to your new handset.
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Is all of my contact information on the web synced to my mobile phone?
This will depend on the fields supported in your device's address book. To view the fields supported by your phone, log in to your Mobile Backup account and click the Address Book Details link at the top of the edit contacts screen.
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How do I retrieve my password?
To retrieve your password, click here.
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Do I have to re-purchase AT&T Mobile Backup to download my contacts to a new device?
No. Simply download AT&T Mobile Backup to your new phone and follow the on-screen setup instructions.
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Am I charged for data usage when backing up my phone?
No, you will not be charged for data usage when using AT&T Mobile Backup.
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If I have imported hundreds or thousands of contacts via the website, will all my contacts be downloaded to the phone address book?
This will depend upon the number of contacts supported by your phone's address book. Some phones support 250 contacts, but most support 500 or more contacts. You can select the contacts you want to keep on your phone from the web site.
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When I do an import from an Outlook CSV file, why do I get duplicate contacts in my address book?
If you import a contact from Outlook that already exists in your address book, you will see a second copy of that contact after import.
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Why don't I see all the home and work addresses of my Gmail contacts when I import my Gmail address book in a CSV file?
The home and work address fields are not supported when you import Gmail contacts via a CSV file. The reason is that during the export process, Gmail aggregates address fields into one whole field which cannot then be reliably parsed into individual address fields, such as street, city, state.
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Why do I see "Start mobile backup" on my Motorola phone when I look at my phone in the morning?
Select Motorola devices require you to authorize an auto-backup to occur on your phone. Once you select "Start" the automatic backup will occur.
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I just received a text message that says "Mobile Backup startup", what does this mean?
This means that you don't have the Mobile Backup application installed on your phone. Please download the Mobile Backup application by sending a text message to 628 with "MBU" in the body of the message or go to mobilebackup.att.com and select the "Download Mobile Backup" link and follow the instructions to download Mobile Backup.
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Why did I get a text message from 7962 sync?
This means that either: 1) you don't have the Mobile Backup application installed on your phone; or, 2) you have a Smart Phone (Windows Mobile phone). To install Mobile Backup, please send a text message to 628 with "MBU" in the body of the message or go to mobilebackup.att.com and select the "Download Mobile Backup" link and follow the instructions to download Mobile Backup.
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I have two entries in my phone address book for a contact "Jack Smith". When I look at the website I see only one "Jack Smith". Is all the contact information pertaining to Jack Smith saved on the website?
Yes. Even though there may be two entries of "Jack Smith" on your phone, the website will save all the contact information under one contact named "Jack Smith”. This situation only happens for certain phones such as the Motorola L7, V365, V3i, V3R.
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On the Mobile Backup website, why does the input box sometimes turn red when I am entering contact details?
The website can generally hold a greater number of characters than your phone can for each field. The box will turn red to notify you that you have reached the character limit for your phone. Any extra characters you type in will be saved on the website, but not synched to your phone. Only the characters that are entered before the box turns red will be synched to your phone.
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How do I get Mobile Backup if I have a business or government account?
Please contact your account owner and ask them to add the Mobile Backup feature through the appropriate channels.
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Using my Motorola QTM Global phone, why do I occasionally receive an error message if I try to delete all my contacts from the website and run a backup to remove them from my phone?
It may take more than one backup to delete all of your contacts. The connection between the Motorola QTM Global and the website may need to be re-established especially if your address book contains a lot of contacts. Simply re-try until the error message no longer appears.
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