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FAQs

Product Overview
- What is AT&T Mobile Backup?
- How much does Mobile Backup Cost?
- Will Mobile Backup run on my phone?

Getting Started
- How do I get AT&T Mobile Backup?
- How long does the setup process take?

Backing Up Contacts
- How do I back up my contacts? 
- I store my contacts on my SIM. How do I back up SIM contacts?
- Am I charged for data usage when backing up my phone?

Website Functionality
- If I have imported hundreds or thousands of contacts via the website, will all my contacts
   be downloaded to the phone address book?  

- On the Mobile Backup website, why does the input box sometimes turn red when I am
   entering contact details?


Troubleshooting
- I forgot my password.  How can I retrieve my password?
- I have a Motorola phone.  Why do I sometimes see "Start mobile backup" on my screen
   when I look at my phone in the morning? 

- Why am I seeing this message when trying to log into the website? "You are not authorized to access this system".  




What is AT&T Mobile Backup?

AT&T Mobile Backup is an application that runs on your mobile phone to wirelessly back up the contacts in your phone’s address book automatically. So, if you ever lose, replace, or damage your phone you can restore your contacts to your new phone using AT&T Mobile Backup.  The mobilebackup.att.com web site allows you to manage, edit, import, and print your contacts.

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How much does Mobile Backup cost?

Automatic, wireless contact backup from Mobile Backup is just $1.99 per month.

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Will Mobile Backup run on my phone?

Yes, Mobile Backup works on almost all AT&T mobile phones. For the complete list of compatible handsets, click here.

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How do I get AT&T Mobile Backup?

Please download the Mobile Backup application by sending a text message to 386 with "MBU" in the body of the message.

Once AT&T Mobile Backup is downloaded and set up, the application will automatically start backing up your contacts.

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How long does the setup process take?

You can download Mobile Backup, activate your subscription, and backup your address book in about 4 minutes.

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How do I back up my contacts?

AT&T Mobile Backup will automatically back up your contacts once a week. If you’d like to back up manually, you can select the Backup button from the Mobile Backup phone application or the Update Phone button if you’re logged into the Mobile Backup website.

If you prefer a different backup schedule, you can choose a daily backup by selecting Setup -> Auto-backup Details from the application’s main menu.

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I store my contacts on my SIM. How do I back up SIM contacts? 

The contact information in your phone's address book is backed up to secure network servers.  In order to back up your SIM contacts you must first copy the SIM contacts to your phone’s address book.  Click here to see phone specific steps for copying SIM contacts to your phone’s address book.

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Am I charged for data usage when backing up my phone?

No, you will not be charged for data usage when using AT&T Mobile Backup.

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If I have imported hundreds or thousands of contacts via the website, will all my contacts be downloaded to the phone address book?  

This will depend upon the number of contacts supported by your phone's address book.  Some phones support 250 contacts, but most support 500 or more contacts.  You can select the contacts you want to keep on your phone from the web site. 

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On the Mobile Backup website, why does the input box sometimes turn red when I am entering contact details? 

The website can generally hold a greater number of characters than your phone can for each field. The box will turn red to notify you that you have reached the character limit for your phone. Any extra characters you type in will be saved on the website, but not synched to your phone. Only the characters that are entered before the box turns red will be synched to your phone. The number of characters allowed varies by phone model. 

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I forgot my password.  How can I retrieve my password?

To retrieve your password,
click here.

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I have a Motorola phone.  Why do I sometimes see "Start mobile backup" on my screen when I look at my phone in the morning?    


Some Motorola devices require you to authorize an auto-backup to occur on your phone.  Once you select "Start" the automatic backup will occur. 

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Why am I seeing this message when trying to log into the website? "You are not authorized to access this system".    


You are required to have a registered MEdia ID to access you Mobile Backup account online. To get a MEdia ID follow these steps:
Go to https://mobilebackup.att.com/public/att/index.html
Click Log in
Click "Register Now" located next to "Need a Media ID?" right above the Password text box
Fill out the form to register for a Media ID
A text will be sent to the user's phone with an access code
Finish the registration
Go back to https://mobilebackup.att.com/public/att/index.html Click Log in
You may now use the phone number and PIN to log into the Mobile Backup account

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